Saturday Dec 02, 2023

How Unified Communications as a Service Power Business Collaboration

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Proper communication and collaboration within a business lead to engagement, productivity, employee retention, and trust. These elements further help a business achieve its business goals and objectives. However, promoting dynamic communication in today’s workplace isn’t easy, even in countries such as Australia. 

Unified Communications as a Service is an effective tool for businesses to help employees communicate and collaborate.  

Why Choose Unified Communications as a Service?

A 2020 study published in Business Wire reveals that employees who communicate with their colleagues regularly are more productive than those who don’t. In another report, around 75% of employees accept that collaboration is an integral part of a business. These studies indicate that implementing a powerful communication platform is an important aspect of achieving a productive and engaging work environment.

In today’s diverse workplace, where many businesses have a mix of in-house and remote teams, developing one central channel for constant communication is a challenge. However, solutions like Unified Communications as a Service (UCaaS) can provide flexibility to ensure collaboration between employees, even when they are working kilometres away from one another. 

Unified Communications as a Service not only replaces traditional communication channels such as on-premise PBX phone systems, which are unreliable and expensive,but also connects employees from home and remote working environments. 

Apart from that, there are many other benefits of unified communications, including:

  • Increased Productivity

Unified Communications solutions enable employees to collaborate with their teammates anytime and anywhere. They help save time and provide a one-stop medium to communicate and share files and information, increasing productivity within the workplace

  • Empowered Teams

A report states that, on average, a CEO spends around 25% of their daily time on phone calls. Apart from that, employees spend at least 17 hours each week clarifying past communications. Unified Communications solutions allow users to look back on past communications quickly and efficiently.

  • Improved Communication and Collaboration

UCaaS solutions offer a variety of communication and collaboration features that can help improve communication between employees, customers, and partners. For example, through video conferencing, employees can hold face-to-face meetings without having to be in the same location. This can help improve collaboration between employees who are working remotely or in different time zones and dramatically increase the speed at which business can be done

How to Get the Best UCaaS Solution for Your Business

There are many Unified Communications as a Service providers in the market today, so finding the right one for your business can be a complex task. Look for industry-leading Unified Communications providers who have a presence in Gartner’s Magic Quadrant, such as RingCentral, 8×8 , Dialpad, and GoTo Connect. Engaging with a broker and consultant such as TelcoDataCloud Consulting can help take away a lot of the pain and time in finding the right solution whilst also securing the best commercial proposals in the market.


Unified Communications as a Service (UCaaS) is a complete, cloud-based communication and collaboration solution that helps businesses improve communications and collaboration across their organisation. It integrates voice, video, chat, and file sharing into a single, easy-to-use platform. To reap these benefits, engage with a broker such as TelcoDataCloud Consulting to get expert advice in migrating to a cloud solution.

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